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The following terms and conditions apply to contracts for the use of hotel rooms and other premises
of the DiaLog hotel *** as well as to all services rendered to the customers in the DiaLog-Hotel ***
(hereafter called tourist accommodation) and its affiliates (Paul Gerhardt Haus, House of Silence,
Chapter House, Luther Hall, Visitor Center).
General terms and conditions of the customer shall apply only if previously expressly agreed in
writing. Counter confirmations of the customer referring to his/her terms and conditions is hereby
1. Conclusion of an agreement, termination, resignation, cancellation
1.1 The accommodation contract will be concluded by acceptance of the customer request by the
establishment. If the accommodation provider presents an offer to the customer, the
accommodation contract is concluded by the acceptance of this accommodation offer by the
customer. In both cases, the conclusion of the accommodation contract does not need to be in
writing, but can also be made verbally.
Cancellations free of charge for individual bookings are possible only up to 4 pm on the date of
arrival, after that 80% of the agreed price will be charged in case of no-show or cancellation.
Cancellations free of charge for group reservations or events are only possible until 30 days before
the event, after that our cancellation policy will apply as follows: - no cost until 30 days before arrival
date / event date - up to 14 days prior to arrival / event date 30% of the agreed price - to 5 days prior
to arrival / event date 60% of the agreed price - after that 80% of the agreed price
1.2 The accommodation provider is entitled to withdraw for essentially justified reason from the
present accommodation agreement, in particular
- if a conclusion of the contract is made impossible due to superior force or other circumstances not
justifiable by the accommodation facility;
- if the accommodation provider has reasonable grounds to believe that the use of the
accommodation services may jeopardize the smooth operation, security or reputation of the tourist
accommodation in public.
With Justified cancellation of the accommodation provider the customer has no right to
2. Arrival and departure, hotel room
2.1 The accommodation provider is obliged to have the reserved room available and ready on the
day of arrival from 3 pm on. If possible, rooms are also made available earlier. A claim for an earlier
handover does not exist.
2.2 Unless otherwise agreed, the accommodation provider holds the reserved room until 6:00 pm. As
2.3 Reserved rooms are available to guests on the day of departure until 9:00 am. When guests leave
the room only thereafter, the accommodation provider may charge 50% with a provision to 4:00 pm
, from 4:00 pm on it may charge 100% of the price for lodging in addition.
2.4 If the customer does not reserve the total number of rooms, s/he can not lay claim to the use of
specific rooms and/or premises.
2.5 In the accommodation facility a general general dog/pet ban is applied, other stipulations must
be agreed upon in the contract.
2.6 The ban on smoking must be observed anywhere inside the building.
3. Other agreements
The customer must inform the accommodation provider about the number of participants at least
three weeks prior to arrival. If fewer participants arrive than previously was communicated, the
customer has to render payment according to the originally agreed number of payments. If more
participants arrive, the customer will be charged according to the actual number of participants, as
far as appropriate allocation availability can be provided by the accommodation facility.
4. Price increase, payment, fulfillment
4.1 The agreed prices include VAT.
4.2 The accommodation provider is entitled to demand the contractualized payment in advance as
the client arrives at the hotel.
4.3 The accommodation provider reserves the right, to send invoices with term credit only
domestically. In case of default in payment the accommodation provider is entitled to demand
interest of 5% above the base rate of the Deutsche Bundesbank on the outstanding balance.
4.4 Place of fulfillment and payment is the seat of the booked accommodation provider.
4.5 As a method of payment of the accommodation provider accepts Euro, debit cards, Visa and
5.1 The accommodation provider is liable for its commitments arising from the contract. Customer
claims for compensation are excluded. This does not include damage resulting from injury to life,
body or health, if the accommodation provider is responsible for the breach of duty, other damages
resulting from an intentional or grossly negligent breach of obligation by the hotel and damages
resulting from an intentional or negligent breach of typical contractual obligations of the
accommodation provider. A breach of duty of the accommodation provider is equal to the breach of
duty of a legal representative or vicarious agent.
5.2 In accordance with the statutory provisions, the accommodation provider is liable to the
customer for property brought in . Accordingly, the liability is limited to 100 times the room rate, not
exceeding € 3,500.00 and, in deviation for money, securities and valuables up to a maximum of €
5.3 If the customer is provided with a parking space on the grounds of the accommodation provider -
even against payment - , it does not constitute a safekeeping agreement. For loss or damage of
parked or maneuvered motor vehicles and their contents on the property of the accommodation
provider, the accommodation provider is not liable, unless the accommodation provider can be
charged with intent or gross negligence. It is expressly noted that the parking lot is not guarded.
5.4 Exhibition objects or other objects carried along in the event rooms are so at customer's own
risk. The accommodation provider accepts no liability.
5.5 For caused damage to inventory or equipment the perpetrator shall be liable.
5.6 Liability for money or other valuables is expressly excluded.
5.7 We accept no liability for third-party services.
6. Final provisions
6.1 For potential disputes arising from this contract and its performance, as far as legally permissible,
it is declared that the court of the seat of the accommodation provider has jurisdiction .
6.2 If any provisions of these Terms and Conditions should be or become invalid or void, the validity
of the remaining provisions shall not be affected. The parties agree to replace invalid or void
provisions with new provisions which correspond in a legally permissible way to the economic
content included in the ineffective or invalid provision. The same applies if the contract should reveal
a loophole. In addition, the statutory provisions apply.