DiaLog Hotel Neuendettelsau

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General terms and conditions of business

The following terms and conditions apply to contracts for the use of hotel rooms and other premises of the DiaLog hotel as well as to all services rendered to the customers in the DiaLog-Hotel (hereafter called tourist accommodation) and its affiliates (Chapter House, Luther Hall).
General terms and conditions of the customer shall apply only if previously expressly agreed in writing. Counter confirmations of the customer referring to his/her terms and conditions is hereby expressly prohibited.

1. Conclusion of an agreement, resignation, cancellation

1.1 The accommodation contract will be concluded by acceptance of the customer request by the establishment. If the accommodation provider presents an offer to the customer, the accommodation contract is concluded by the acceptance of this accommodation offer by the customer. In both cases, the conclusion of the accommodation contract does not need to be in writing, but can also be made verbally.

1.2.  Individual reservations
Cancellations free of charge for individual bookings are possible only up to 4:00 p.m. on the date of arrival, after that 80% of the agreed price will be charged in case of no-show or cancellation.

Cancellations free of charge for group reservations or events are only possible until 30 days before the event, after that our cancellation policy will apply as follows:
- no cost until 30 days before arrival date / event date
- up to 14 days prior to arrival / event date 30% of the agreed price
- to 5 days prior to arrival / event date 60% of the agreed price
- after that 80% of the agreed price

The customer is free to prove that no or only a significantly lower damage than the required lump sum

1.3  The accommodation provider is entitled to withdraw for essentially justified reason from the present accommodation agreement, in particular
- if a conclusion of the contract is made impossible due to superior force or other circumstances not justifiable by the accommodation facility;
- if the accommodation provider has reasonable grounds to believe that the use of the
accommodation services may jeopardize the smooth operation, security or reputation of the tourist accommodation in public.

With Justified cancellation of the accommodation provider the customer has no right to

2. Arrival and departure, hotel room

2.1 The accommodation provider is obliged to have the reserved room available and ready on the day of arrival from 3:00 p.m. on. If possible, rooms are also made available earlier. A claim for an earlier handover does not exist.

2.2 Unless otherwise agreed, the accommodation provider holds the reserved room until 6:00 p.m.

2.3 Reserved rooms are available to guests on the day of departure until 9:00 am. When guests leave the room only thereafter, the accommodation provider may charge 50% with a provision to 4:00 p.m., from 4:00 p.m. on it may charge 100% of the price for lodging in addition.
The customer is free to prove that no or only a significantly lower damage than the required lump sum

2.4 If the customer does not reserve the total number of rooms, s/he can not lay claim to the use of specific rooms and/or premises.

2.5 In the accommodation facility a general general dog/pet ban is applied, other stipulations must be agreed upon in the contract.

2.6 The ban on smoking must be observed anywhere inside the building.

3. Differing number of participants

The customer must inform the accommodation provider about the number of participants at least three weeks prior to arrival. If fewer participants arrive than previously was communicated, the customer has to render payment according to the originally agreed number of payments. If more participants arrive, the customer will be charged according to the actual number of participants, as far as appropriate allocation availability can be provided by the accommodation facility.

4. Price increase, payment, fulfillment

4.1 The agreed prices include VAT.

4.2 The accommodation provider is entitled to demand the contractualized payment in advance as the client arrives at the hotel.

4.3 The tourist accommodation reserves the right to send invoices with payment terms only in Germany. In case of default of payment, the accommodation company is entitled to demand the applicable statutory default interest for the outstanding invoice amount. Assertion of further damage caused by delay remains reserved to the accommodation establishment.

4.4 Place of fulfillment and payment is the seat of the booked accommodation provider.

4.5 The accommodation accepts Euro, debit cards, Visa, Master Card and American Express as payment. The guest agrees to the processing of credit card information and a cover request.

5. Liability

5.1 The accommodation provider is liable for its commitments arising from the contract. Customer claims for compensation are excluded. This does not include damage resulting from injury to life, body or health, if the accommodation provider is responsible for the breach of duty, other damages resulting from an intentional or grossly negligent breach of obligation by the hotel and damages resulting from an intentional or negligent breach of typical contractual obligations of the accommodation provider. A breach of duty of the accommodation provider is equal to the breach of duty of a legal representative or vicarious agent.

5.2 In accordance with the statutory provisions, the accommodation provider is liable to the customer for property brought in . Accordingly, the liability is limited to 100 times the room rate for one day, not exceeding € 3,500.00 and, in deviation for money, securities and valuables up to a maximum of € 800.00.

5.3 If the customer is provided with a parking space on the grounds of the accommodation provider - even against payment - , it does not constitute a safekeeping agreement. For loss or damage of parked or maneuvered motor vehicles and their contents on the property of the accommodation provider, the accommodation provider is not liable, unless the accommodation provider can be charged with intent or gross negligence. It is expressly noted that the parking lot is not guarded.

5.4 Exhibition objects or other objects carried along in the event rooms are so at customer's own risk. The accommodation provider accepts no liability.
5.5 For culpably caused damage to inventory or equipment the perpetrator shall be liable.
5.6 For external services no liability is assumed.

5.7. The customer is only entitled to set-off or retention rights insofar as his claim has been legally established, ready for decision or undisputed.

6. Final provisions

6.1 For potential disputes arising from this contract and its performance, as far as legally permissible, it is declared that the court of the seat of the accommodation provider has jurisdiction.
6.2. It is exclusively the law of the Federal Republic of Germany, excluding the UN sales law
6.3 If any provisions of these Terms and Conditions should be or become invalid or void, the validity of the remaining provisions shall not be affected. The parties agree to replace invalid or void provisions with new provisions which correspond in a legally permissible way to the economic content included in the ineffective or invalid provision. The same applies if the contract should reveal a loophole. In addition, the statutory provisions apply.

DiaLog Hotel, Wilhelm-Löhe-Str. 22-24, 91564 Neuendettelsau
Träger: Diakoneo KdöR , Wilhelm-Löhe-Straße 16, 91564 Neuendettelsau, vertreten durch den Vorstand


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Phone: +49 (0) 9874 - 82237